Forum Discussion

Marijke95's avatar
Marijke95
Explorer | Level 4
4 years ago

Missing folders in Canva

When I try to connect the Canva app to Dropbox, only my personal folder is synched instead of the entire Dropbox (business). We work with a team of 4 that can see/edit the entire Dropbox and I'm the ...
dropbox business
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Marijke95, sorry to hear you're having issues with this.

 

Could you please let me know if you've tried disconnecting the Canva app from your account and re-connecting it anew through the App Center?

 

Let me know how it goes!

  • Marijke95's avatar
    Marijke95
    Explorer | Level 4
    4 years ago

    Hi Walter,

     

    Yes, I already tried this. I still only see a limited amount of folders. Thanks for the help though!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Marijke95, it's possible that Canva isn't able to connect to the Dropbox Business team folders or spaces to their service via the Dropbox API. 

       

      I'd recommend contacting them for them to look into this matter further on their end.

      • Marijke95's avatar
        Marijke95
        Explorer | Level 4
        4 years ago

        Hi Jay,

         

        That could be the problem indeed. I'll contact them again with this specific matter. 

         

        Thank you!

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