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Forum Discussion
Missing folders in Canva
When I try to connect the Canva app to Dropbox, only my personal folder is synched instead of the entire Dropbox (business). We work with a team of 4 that can see/edit the entire Dropbox and I'm the ...
Hi Jay,
That could be the problem indeed. I'll contact them again with this specific matter.
Thank you!
Jay, did you get anywhere as I have the same issue and my team can see my personal folders and not the business ones. At the Dropbox end it is correctly configured - it they open a business folder they can use 'Open With' and choose canva - however then that syncs and suddenly shows them all my personal dropbox folders only within the Canva app 😞
I got an answer from Canva, unfortunately not a real helpful one:
Thank you for your patience.
We received an update from our team and we can confirm that at the moment, team space folders aren't supported yet.
For now, if you have any images or videos in your Dropbox team business folder that you need to add to your Canva design, please download them and then manually upload them to Canva.
We understand that this may not be the easiest and most convenient option so rest assured that our team will take this as feedback on what we can improve with Dropbox support.
We thank you for your understanding. If you have other questions or concerns, do let us know.
