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CarlosC1515's avatar
CarlosC1515
New member | Level 1
12 months ago

Missing name and email address columns from CSV file when bulk sending.

Hi, I'm trying to do a bulk send, but when I upload the CSV file it says:  Missing required column: Employee name Missing required column: Employee email_address   But I already have that 2...
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CarlosC1515's avatar
CarlosC1515
New member | Level 1
12 months ago

Hello, thanks

This is the error: 

And this is how I have the Headers

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for the screenshots CarlosC1515 - much appreciated.

Can you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let us know if you get the same results?

 

  • CarlosC1515's avatar
    CarlosC1515
    New member | Level 1
    12 months ago

    I tried both options and same error shows up

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey again, CarlosC1515! Can you also send me a screenshot of the merge fields in your template? I’d like to check everything and see if there’s any issue with the formatting that results in the error you’re getting.

      • CarlosC1515's avatar
        CarlosC1515
        New member | Level 1
        11 months ago

        Hello, Nancy

        Thankhs

        I think that could be the problem

        This is how I'm filling the file

         

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