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CarlosC1515's avatar
CarlosC1515
New member | Level 1
12 months ago

Missing name and email address columns from CSV file when bulk sending.

Hi, I'm trying to do a bulk send, but when I upload the CSV file it says:  Missing required column: Employee name Missing required column: Employee email_address   But I already have that 2...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey again, CarlosC1515! Can you also send me a screenshot of the merge fields in your template? I’d like to check everything and see if there’s any issue with the formatting that results in the error you’re getting.

CarlosC1515's avatar
CarlosC1515
New member | Level 1
11 months ago

Hello, Nancy

Thankhs

I think that could be the problem

This is how I'm filling the file

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey CarlosC1515, have you used the "_field" part on your CSV as mentioned in the article provided above?

    For example, if the merge field is “name” in your template, the corresponding header row in your CSV file should be “name_field”.

    • CarlosC1515's avatar
      CarlosC1515
      New member | Level 1
      11 months ago

      Names are Employee name and Employee email_address.

      I have tried with Employee Name_field and Employee Name

      Also with Employee email_address and Employee email_address_field

      But it shows the same error:

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Thanks for the screenshot CarlosC1515 - much appreciated.

        Could you check this discussion and let me know if any of the mentioned information there helps?

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