Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
PG84
3 years agoExplorer | Level 3
New laptop, old external hard drive backup.
So I got a new Mac M2, I am struggling to set my old hard drive to backup like my previous laptop. I plug it in, and it wants to backup the drive as a new backup, instead of updating the old backu...
- 3 years ago
Hi bedouin, thanks for posting here today!
What you described is expected behavior, since you're using a new device to backup that external.
Even though it was backed up before from a different device, and since you're now using a different computer, the app will consider this a new backup altogether.
I hope this clarifies!
Jay
Dropbox Community Moderator
3 years agoHi PG84, thanks for bringing this to our attention.
Could you attach a screenshot showing the message you're receiving, so we can understand this in more detail?
This will help me to assist further!
PG84
3 years agoExplorer | Level 3
Hi @Jay, another user posted their screenshot with the ezact same issue.
Apparently this is normal behaviour for Dropbox? What’s thr point of having a backup system if you lose the ability to backup an external drive when you plug it to a different computer?
It’s now been 5 days and due to my slow internet connection, it has only uploaded 350 GB of 780GB of files dropbox had already backed up.
Apparently this is normal behaviour for Dropbox? What’s thr point of having a backup system if you lose the ability to backup an external drive when you plug it to a different computer?
It’s now been 5 days and due to my slow internet connection, it has only uploaded 350 GB of 780GB of files dropbox had already backed up.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!