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Massi Sacchi's avatar
Massi Sacchi
New member | Level 2
5 months ago

Newly-added Dropbox files don't show up in Cryptomator vault; is this a syncing issue?

Hi, everyone. I think I'm having sync problems with my Dropbox, but I can't figure out what the issue could be. I store my files in a vault in Cryptomator, but whenever one or more new files are ...
File access
sync
Third Party Integrations
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Thanks for posting on our forum today, Massi Sacchi! 

As a first step, can you check your Dropbox account online and your desktop app, if you have it installed, to make sure all of your files can be found there? 

If everything looks alright on Dropbox's end, then I’d suggest checking this directly with the support team of Cryptomator, in case there’s an issue with the integration between the two services.

Let me know if you need further help after that, though.

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