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Forum Discussion
Newly added documents don't show up on our Dropbox.
We are having a problem where new documents being added to our DropBox are not showing up. The person who added the documents can see them but no one else can. I can't tell what documents are and are not syncing either. Right now some of our documents from 2 months ago aren't showing up.
Got it Kathe Debenham!
So it looks like this might be a syncing issue.
Would you mind checking on your task/menu bar and let me know if you see your little Dropbox icon, next to your WiFi?
If so, what do you see there when you hover your mouse over it? That should give you the app's current version and syncing status too.
- Megan
Dropbox Staff
Hey Kathe Debenham, welcome to our Community!
I'm assuming you're referring about content inside a shared folder, right? Or is it possible that you're all sharing a Dropbox account?
When you visit your account online, can you see the content there, or not? I'm asking because I need to identify if this is a syncing issue where content doesn't show up locally, or not.
Keep me posted, and we'll take it from there!
Hi Megan,
Yes, it is the content inside a folder. All of the people that have access to the folder can not see the items I have added to it in the last 2-3 weeks.
When I login to my online account I can not see the documents.
Thanks for your help!
- Megan
Hey Kathe Debenham, thanks for your speedy reply!
Just to make sure we're on the same page here: did you add the documents inside the shared folder, or another member?
I'm asking because you initially mentioned someone else added them, so I thought you couldn't see them in your Dropbox account.
If you added these documents, did you use your desktop app, or our website?
