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Forum Discussion
Massi Sacchi
5 months agoNew member | Level 2
Newly-added Dropbox files don't show up in Cryptomator vault; is this a syncing issue?
Hi, everyone.
I think I'm having sync problems with my Dropbox, but I can't figure out what the issue could be.
I store my files in a vault in Cryptomator, but whenever one or more new files are ...
Massi Sacchi
5 months agoNew member | Level 2
Thanks, Nancy.
I appreciate your offer. I'm writing in the Cryptomator community right now, and if I don't receive any helpful reply there, I may well use your kindness and expertize.
Have a great evening
Massi Sacchi
5 months agoNew member | Level 2
Hello, Nancy, and hello to anyone who may be interested in seeing how my issue is developing.
I could not find a solution to my problem, but I noticed that I regularly receive notifications when some other members of the team add or removes files to a folder/project in a Cryptomator vault.
So, to recap: I see notifications, but I don't see newly-added files in my Cryptomator vault, and if I add a file myself, other members of the team don't see it. It's like my vault is not linked to Dropbox, and the only way to update it is to reinitialize it with the Vault or Masterkey file I download anew from Dropbox.
I really hope you can suggest a solution, Nancy.
Have a great evening
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