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MacAnja's avatar
MacAnja
Explorer | Level 3
3 years ago

Not able to upload files from Procreate on ipad

Hi 🙂 I have used dropbox for years and all of a sudden I an not able to upload my files from Procreate to Dropbox. I have NO idea what happened and no idea how to solve it 😞
Mobile
Third Party Integrations
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi MacAnja, thanks for your speedy reply too! 

 

Do you have enough space on both your Dropbox account, and your device? 

 

Are you having an issue uploading any file, or is this issue only occurring for specific files?

MacAnja's avatar
MacAnja
Explorer | Level 3
3 years ago
I do
  • MacAnja's avatar
    MacAnja
    Explorer | Level 3
    3 years ago
    And it’s all files! I am not able to upload from my Ipad.
    I just transfered them to my computer and uploaded them from there. That worked!

    But I need to be able to do it from my ipad.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi @MacAnja, I'd love to also have a visual of what you described. 

       

      Could you send me a few step-by-step screenshots of the process you follow?

       

      Also, just to clarify: do you export and save the file locally to your iPad, then upload it to Dropbox by pressing the + button, or do you try to share it directly from the Procreate app?

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