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NS2022's avatar
NS2022
Explorer | Level 3
4 years ago

Official Dropbox for Outlook Add-In

Two major issues I'm encountering with this add-in:   1. I get a "Failed to share file attachments." error when attempting to use the "Share files" button to select a file to attach when composin...
Microsoft Office
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi NS2022, welcome to our Community! 

 

Can you please send me a screenshot of the error you get on your end? What is the size of the file you're trying to attach? 

 

Also, feel free to let me know the platform you're using on your end. 

 

Keep me posted, and we'll take it from there. 

  • NS2022's avatar
    NS2022
    Explorer | Level 3
    4 years ago

    Hi Megan,

    Thanks for the reply. Please see screenshot of error here: https://ibb.co/yyvGPY7

    File size varies anywhere from 125KB to 125MB. It doesn't seem to care what size the files I attempt to send are.

     

    What's notable is that it can send files from the personal side of the dropbox with the outlook add-in, but only throws this error if I try to attach files within a Dropbox for Business Teams Folder.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for the info NS2022!

       

      Hm, the team folder might be the culprit there. However, could you please attach the screenshot on your next reply here in the Community? 

       

      I couldn't access the link for security reasons. Thanks! 

      • NS2022's avatar
        NS2022
        Explorer | Level 3
        4 years ago

        Just saw where to upload directly to the post. Let me know if this helps Megan.

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