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NS2022's avatar
NS2022
Explorer | Level 3
4 years ago

Official Dropbox for Outlook Add-In

Two major issues I'm encountering with this add-in:   1. I get a "Failed to share file attachments." error when attempting to use the "Share files" button to select a file to attach when composin...
Microsoft Office
Third Party Integrations
NS2022's avatar
NS2022
Explorer | Level 3
4 years ago

Hi Megan,

Thanks for the reply. Please see screenshot of error here: https://ibb.co/yyvGPY7

File size varies anywhere from 125KB to 125MB. It doesn't seem to care what size the files I attempt to send are.

 

What's notable is that it can send files from the personal side of the dropbox with the outlook add-in, but only throws this error if I try to attach files within a Dropbox for Business Teams Folder.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the info NS2022!

 

Hm, the team folder might be the culprit there. However, could you please attach the screenshot on your next reply here in the Community? 

 

I couldn't access the link for security reasons. Thanks! 

  • NS2022's avatar
    NS2022
    Explorer | Level 3
    4 years ago

    Just saw where to upload directly to the post. Let me know if this helps Megan.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi NS2022, most likely it's due to the files being in a Team folder. Do you know if the team admin has enabled sharing from the Dropbox Business team?

      • NS2022's avatar
        NS2022
        Explorer | Level 3
        4 years ago

        Hey Jay I actually manage this account for a client and have access to the admin console. I've gone through the Team Folder permissions pretty thoroughly but no restrictions on sharing outside of the organization seem to be in place. It's always possible I've missed something, but nothing stood out as being misconfigured even on the 3rd Party Integrations Permissions.

         

        Nothing is restricted as far as I can tell.

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