Forum Discussion

ghetis's avatar
ghetis
Explorer | Level 3
2 years ago

Offline files issue on MacOS 14.3 when I try to import them on Premier Pro.

Hi everyone,   I have an issue on downloading files on dropbox, I have a team dropbox storage where I need to switch folders to offline to online when I'm no longer working on. Recently I set ...
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ghetis, let's see what we can find together! 

 

What steps did you follow when trying to import content in the first screenshot? 

 

Does this happen with a specific file, or all of them? Also, if you momentarily pause the Dropbox app, and then try to import your content, do you have any luck then? 

 

Let me know, and we'll take it from there!

  • ghetis's avatar
    ghetis
    Explorer | Level 3
    2 years ago

    Hi Megan,

    I did many tries.

    So the first file, he was first Online. I turned it offline so I can have it on my computer. Then I directly dragged it into the Import Area of premiere pro. But it didn't worked.

    I did the same on various files, and it mostly didn't work either except on some I downloaded 3 days before. (I by the way reinstalled the dropbox app since)

    But on my second screenshot (this time it worked on all my files), I imported into Premiere Pro the same file that failed by using the directory explorer directly in app instead of Finder.

    Hope you have all the informations you need!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi ghetis, thanks for the added info! 

       

      What about pausing the Dropbox app or even quitting it? 

       

      Does that work at all?

      • ghetis's avatar
        ghetis
        Explorer | Level 3
        2 years ago

        Hi Megan,

        No it still doesn't work 😞

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!