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Forum Discussion

Luc_W's avatar
Luc_W
Helpful | Level 5
8 years ago
Solved

"Open with" option missing

I'm using the Dropbox app in a Pixelbook, and until today, I used to be able to open pdf files using Xodo Docs by clicking on the three vertical dots on the right of the file names.  For some reason,...
Error Messages
Third Party Integrations
  • rodrigo_dbx's avatar
    rodrigo_dbx
    8 years ago

    Hi Luc_W,

     

    While we figure out why the option went away, you should be still be able to Open With from the document Preview.

     

    1) Tap/click on the PDF that you want to open with. (You should see a preview of the first page).

    2) On the bottom you should see the Open With button that looks like this below:

     

    Hope that helps in the meantime!

     

    Rodrigo

     

     

     

     

  • Lucio's avatar
    Lucio
    8 years ago
    Hello,
     
    We have decided to add the "Open With" action back to the action sheet from file browse screens, and then from the preview screens on Android. This will be included within the next couple stable releases of the Dropbox mobile app that should be available within the following few of weeks.
     
    Sorry for any inconvenience this caused.
Luc_W's avatar
Luc_W
Helpful | Level 5
8 years ago

Thanks for this temporary fix, rodrigo_dbx!

 

 

jay h.5's avatar
jay h.5
Helpful | Level 6
8 years ago

I have the same problem running Dropbox on my android (Samsung) tablet. "Open with" is gone. Even though I set default applications for the device, Dropbox does not honor them. I also uninstalled and reinstalled Dropbox from the Play Store tonight. That had no effect. I also tried to reset defaults using my tablet settings, again with no effect. My dialog box looks exactly like that in the link shown in the initial message here.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Hey jay h.5, welcome to our forum! 

    Yeah, as noted, our team is looking into this. In the meantime, you can use the methods described above to open your files with the apps of your choice. 

    Cheers 
    • greig2000uk's avatar
      greig2000uk
      Explorer | Level 3
      8 years ago

      The methods mentioned to open do not work for the apps I want to use.

      Excel docs are only offered microsoft excel app, I use Office Suite Pro.

      PDF is only offered Adobe app, I use another app

       

      there is no way to select personal prefered apps, will this be fixed soon?

       

      thanks

  • rodrigo_dbx's avatar
    rodrigo_dbx
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hi Jay 5,

     

    Sorry to hear that. Did you Open From from within the Document Preview as shown above? That should work.

     

    Thanks,

    Rodrigo

    • jay h.5's avatar
      jay h.5
      Helpful | Level 6
      8 years ago

      Yes, that works. But what was one click is now a two step process. Dropbox no longer respects the default because there isn't any way to set it (no "Open With" from the dialog box).

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