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Luc_W's avatar
Luc_W
Helpful | Level 5
8 years ago
Solved

"Open with" option missing

I'm using the Dropbox app in a Pixelbook, and until today, I used to be able to open pdf files using Xodo Docs by clicking on the three vertical dots on the right of the file names.  For some reason,...
Error Messages
Third Party Integrations
  • rodrigo_dbx's avatar
    rodrigo_dbx
    8 years ago

    Hi Luc_W,

     

    While we figure out why the option went away, you should be still be able to Open With from the document Preview.

     

    1) Tap/click on the PDF that you want to open with. (You should see a preview of the first page).

    2) On the bottom you should see the Open With button that looks like this below:

     

    Hope that helps in the meantime!

     

    Rodrigo

     

     

     

     

  • Lucio's avatar
    Lucio
    8 years ago
    Hello,
     
    We have decided to add the "Open With" action back to the action sheet from file browse screens, and then from the preview screens on Android. This will be included within the next couple stable releases of the Dropbox mobile app that should be available within the following few of weeks.
     
    Sorry for any inconvenience this caused.
Luc_W's avatar
Luc_W
Helpful | Level 5
8 years ago

Hi Sanchez,

 

Thanks for the feedback.  I hope this problem will be solved sooner than later.  In the meantime, is it possible to downgrade my app to the stable version of dropbox?  If so, how?

And in the future, is it possible to set it up, so that I only get updates to stable versions?

Thanks!

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hey Luc_W, 

Yes, you can opt out of betas! Go to our app’s settings on your Android, look for Early Releases, and tap on it. You should be taken to a page allowing you to opt out. Once you do that, you’ll only be updated with stable versions :wink:
 
Have a great weekend!
  • Luc_W's avatar
    Luc_W
    Helpful | Level 5
    8 years ago

    Hi Sanchez,

     

    I have opted out of the betas.

    This is what I see now when I look at the dropbox app in the Google Play Store

     

    http://bit.ly/2Fz1Wte

     

    I have uninstalled and re-installed the app, but it's still in version 78.2.2.

    So, unfortunately, this has NOT reverted me to the stable version.

    And I am still missing the "Open with" menu in the dialog box:

     

    http://bit.ly/2FBnt4L

     

    I am currently getting around this issue by following the instructions provided by rodrigo_dbx.  I'm getting work done, but it's impractical for the long term.

     

    I hope this problem will be fixed soon.

    Thanks.

    • Vernon's avatar
      Vernon
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hi Luc_W and greig2000uk,

       

      Our engineers are working on it so as to get to a solution as soon as possible.

       

      We'll keep you guys posted!

       

      Thanks a lot for your patience and cooperation on this. Cheers!

      • soloct46's avatar
        soloct46
        Explorer | Level 3
        8 years ago

        Did your engineers find a solution?

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