Forum Discussion

Luc_W's avatar
Luc_W
Helpful | Level 5
8 years ago
Solved

"Open with" option missing

I'm using the Dropbox app in a Pixelbook, and until today, I used to be able to open pdf files using Xodo Docs by clicking on the three vertical dots on the right of the file names.  For some reason,...
Error Messages
Third Party Integrations
  • rodrigo_dbx's avatar
    rodrigo_dbx
    8 years ago

    Hi Luc_W,

     

    While we figure out why the option went away, you should be still be able to Open With from the document Preview.

     

    1) Tap/click on the PDF that you want to open with. (You should see a preview of the first page).

    2) On the bottom you should see the Open With button that looks like this below:

     

    Hope that helps in the meantime!

     

    Rodrigo

     

     

     

     

  • Lucio's avatar
    Lucio
    8 years ago
    Hello,
     
    We have decided to add the "Open With" action back to the action sheet from file browse screens, and then from the preview screens on Android. This will be included within the next couple stable releases of the Dropbox mobile app that should be available within the following few of weeks.
     
    Sorry for any inconvenience this caused.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hmm, in this instance, we’ll need to do some further troubleshooting with our support team. 
 
For any users having the same issue, please could you write in to us with more details, such as what type of phone you’re using, and any additional information you feel would help!

 

 

[This thread is now closed. If you have a similar or new question, you can ask here.]

greig2000uk's avatar
greig2000uk
Explorer | Level 3
8 years ago

I have the same issue. Its a pain to use the workaround and it doesnt work properly, im using an HTC 10.

I use a couple of excel worksheets, i have to open them with the standard dropbox method then use the bottom right open with icon (basically opening my document twice) I then have to go back and close the default method that dropbox used to open my document otherwise I cant edit my document with my default app. Also recent documents I open do not stay in the "recents" list now, I have to star them....

 

lets just keep the replies here where everyone can see them and be updated rather than filling in seperate help requests for the same problem.

  • Grandschmu's avatar
    Grandschmu
    New member | Level 2
    8 years ago

    Same problem here on my Galaxy Tab A.  The option "Open with" disapear few days ago.  I tried everything but nothing works, there's no possibility to open file with an app other than the previwer.

  • hany82's avatar
    hany82
    New member | Level 2
    8 years ago

    same problem here since updating Dropbox on my android tablet to the latest stable verdion, never installed a beta version, "open with" is gone and is totally unusable now, updating the app is expected to make it more usuable not to remove essential functionalities from it. why this thread is marked as solved ?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!