Forum Discussion

MorrisBrandonPTO's avatar
MorrisBrandonPTO
New member | Level 2
3 years ago

Outlook 365 add-in - Can't access dropbox folder contents or sign-out?

I've tried uninstalling the add-in and reinstalling it but I am not able to access any of my dropbox folder contents whenever I click the add-in icon. It seems to load some dropbox interface, but it'...
Microsoft
Microsoft Office
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi MorrisBrandonPTO, thanks for bringing this to our attention.

 

Could you try disconnecting the app from this page and reinstalling it again?

 

This will help me to assist further!

  • DKor's avatar
    DKor
    New member | Level 2
    2 years ago

    I have the exact same issue. I have disconnected the app and reinstalled it as suggested above.

     

    I am able to use Dropbox, and access my files, with Outlook online. When using the Outlook desktop app, I get the same result as described above.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey DKor, sorry to hear about this.

       

      Can you take a look at this article, to make sure all system requirements are met for the integration to work correctly?

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