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Forum Discussion

Lee Firth's avatar
Lee Firth
Explorer | Level 4
3 years ago

"Please connect Dropbox to the same Google account" error, but I am

I am attempting to link my google account to my dropbox account and every time I try I get an error message "Please connect Dropbox to the same Google account". They are both using the same email add...
Error Messages
Google
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Lee Firth, due to privacy and security reasons, we can't really access the link. 

 

If possible, would you be able to attach a few screenshots our way? 

jeffe1's avatar
jeffe1
Explorer | Level 4
2 years ago

Same issue here.  I use Google to sign in to the account; yet, when I try to connect to my Google account to access Google Docs, etc, I get a message saying to "Please connect Dropbox to the same Google account"... yes it's literally the same account.   I'm commenting to be tagged when a fix has been found. This has been an issue for over a year.

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