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bfluckiger's avatar
bfluckiger
Helpful | Level 6
2 years ago
Solved

Recent issues with Dropbox integration in Salesforce?

Has anyone had any recent issues with the Dropbox integration for Salesforce?  We've been using it successfully for 8+ years, and it stopped working just last week.  We (all users) are getting the fo...
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Third Party Integrations
  • bfluckiger's avatar
    bfluckiger
    2 years ago

    The latest Dropbox update for Salesforce in the AppExchange did resolve my issues (1.704).  I just installed a few minutes ago, and so far, so good.  Hopefully no new issues were introduced with this update

jlw787s's avatar
jlw787s
New member | Level 2
2 years ago

We are having the same issue and are at a standstill with the only response from Dropbox coming at 3 am CST.  I have called twice to escalate but have yet to hear anything else on it, ticket 23799690.  Extremely frustrating...

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jlw787s, thanks for posting here! 

     

    I was able to locate your ticket number, and raised the priority to "High" in order to expedite the case. 

     

    However, keep in mind that our specialized agents require more time in order to look at certain cases, and they have up to 24 hours in order to reply back. 

     

    If you need anything else, I'm here! 

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