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bfluckiger's avatar
bfluckiger
Helpful | Level 6
2 years ago
Solved

Recent issues with Dropbox integration in Salesforce?

Has anyone had any recent issues with the Dropbox integration for Salesforce?  We've been using it successfully for 8+ years, and it stopped working just last week.  We (all users) are getting the following message when Salesforce tries to connect, and Dropbox has been unable to help: 

 

Script-thrown exception

An unexpected error has occurred. Your solution provider has been notified. (Dropbox_for_SF)

  • The latest Dropbox update for Salesforce in the AppExchange did resolve my issues (1.704).  I just installed a few minutes ago, and so far, so good.  Hopefully no new issues were introduced with this update

25 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear that, Daniela!

     

    Let us know if anything else comes up. 

  • SCMatEPP's avatar
    SCMatEPP
    New member | Level 2
    2 years ago

    Help !

     

    I have the same problem but don't understand what I need to amend in SF:

     

    I have 3 remote settings:                      with this in the remove site field

    1  Dropbox                                                https://www.dropbox.com

    2 Dropbox API                                          https://api.dropbox.com

    3  Dropbox Content                                  https://api-content.dropbox.com

     

     

    Where do I put "Dropbox_APIV2"

  • SCMatEPP's avatar
    SCMatEPP
    New member | Level 2
    2 years ago

    I have now completed these actions:

     

    1. In SF Setup go to "Remote Site Settings"

    2. Click "New Remote Site"

    3 Name new one as "Dropbox_APIV2", use https://api.dropboxapi.com as the URL

    4 Save

    5 Go to Dropbox Options in SF - create Remote site Settings

     

    Then started working again

     

     

  • bfluckiger's avatar
    bfluckiger
    Helpful | Level 6
    2 years ago

    The latest Dropbox update for Salesforce in the AppExchange did resolve my issues (1.704).  I just installed a few minutes ago, and so far, so good.  Hopefully no new issues were introduced with this update.

  • bfluckiger's avatar
    bfluckiger
    Helpful | Level 6
    2 years ago

    The latest Dropbox update for Salesforce in the AppExchange did resolve my issues (1.704).  I just installed a few minutes ago, and so far, so good.  Hopefully no new issues were introduced with this update

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