Salesforce Dropbox installed package root directory changed

We’re using the Salesforce Dropbox installed package, and after an upgrade last year, the root directory changed. As a result, some files are being directed to the old root while others go to the new one. How can we establish a consistent root directory moving forward? Any guidance would be appreciated!

Hey hdstockimages, let's jump right into this! 

I'm going to be checking in with the relevant Team about this, and get back to you. 

In the meantime, you might want to take a closer look into this article, and let me know if it was of any help.

Thanks a bunch! 

Hi KristyAdmin​ and hdstockimages​!

I came across this post and I wanted to jump in here. Can I ask, by "Root Directory", are you talking about where your Dropbox folder is located or something else?

And can you clarify on what "files are being directed to the old root" means? Are 3rd party apps besides Dropbox saving to the old root or is Dropbox is syncing the old root?

I just want to make sure I know the exact issue so I can assist properly.

Hi KristyAdmin​ & hdstockimages​,

I just wanted to follow up and see if you're both experiencing issues with this. Any updates would help with investigating further.