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Icervantes's avatar
Icervantes
New member | Level 2
7 years ago
Solved

Script-thrown exception - Salesforce Documents

When the Documents Tab is clicked a "Script-thrown exception” error message is shown (screenshot below). This is only occuring for some users. [image removed]

Error Messages
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hi there, I removed the image since there were some private details on there.
     
    Would it be okay if we reach out to the email address associated with your forum profile to assist further on this matter?

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  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hello Net4nel, thanks for reaching out to us here!

    Just to note, I've moved your post here as it seems you're getting the same error message as described by the OP.

    To investigate this further, I've reached out to your email address linked with your Community profile.

    When you have the chance, please just check your inbox for my message and we can go from there.

    Thanks!

  • liveybeha's avatar
    liveybeha
    New member | Level 2
    6 years ago

    Hi Jane,

    I am having the same issue with one of my Salesforce Users, but haven't used Dropbox support before. Could we discuss how to resolve the issue here or via message?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi liveybeha; sorry to hear you're having issues with this. 

    As my colleague Jane isn't around at the moment, I'd love to help in her stead if you don't mind.

    Would it be OK if I reached out to your Dropbox associated email address to have a further look internally?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for the swift reply liveybeha!

    I just sent you a brief email so we can dig a tad deeper into the matter.

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.

    Talk soon :envelope:

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