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Melakesh's avatar
Melakesh
New member | Level 1
9 months ago

The Dropbox plug in for Outlook remains greyed out, and content doesn't appear.

I have a new laptop on Win11 and I added the Dropbox plug-in for Outlook. But it remains greyed out and the folder that should appear on the left folder navigation is missing. I installed the local a...
Microsoft
Microsoft Office
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Melakesh, let's jump right into this!

You mentioned that the app works without an issue. Is it Outlook on the web you're having trouble with? 

If so, can you send me a screenshot of what you see on your end when accessing the plug in? 

Have you checked that all the necessary requirements are met on your new device? Feel free to have a look at the relevant Help Center article. 

I'll be waiting for your updates!

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