The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.

Hey EvermoreUW! 

Can you also try out these steps in order to resolve the issue? If it doesn't work, don't hesitate to let me know.

Thank you!

I don't know if this will help or not, but I find that if I use the icon in the tray, and pop open the app window, its easy to switch back and forth between the two accounts. Have you tried that? 

Hi Neal​,

Got it!  No more popup, hooray!

I realized what I was doing wrong, but now don't know how to fix this other issue...  I have a personal DropBox and a work DropBox.  The work one was the one causing issues and connected to 365.  However, when I click the links in these posts, or the email notifications I get, it opens up my personal DropBox site.  So I kept disconnecting my personal Office connection, not the work one. 

The problem I'm having is when I choose LogOut, then I choose LogIn, it doesn't offer me the chance to put in an email or choose a different account or anything.  It just aut-assumes my personal account and logs me in.  I've had to resort to opening this in an ingonito window to work.  Even to reply to this message...

Any ideas how to REALLY logout and force me to login fresh with a new email and everything?  Either that or add a way to switch accounts within the site easily. :)

Thanks again for the help.

Hi EvermoreUW​,

Thanks for getting back to me.

I can confirm that Microsoft Office 365 has successfully been removed from your account but can you confirm that you restarted the Dropbox application? This is a necessary step to take.

I'd also recommend updating Dropbox to the latest Stable Build, I believe this should resolve the issue.

Let me know and we can investigate further.

Hi Neal​ ,

I'm going to need some help here....

I've disconnected every link that can be unlinked.  I've un-pushed every button that can be unpushed.  I've waited DAYS.  And I STILL get the popup.  EVERY. SINGLE. TIME.

What else do I need to do?

Not linked on Dropbox:

Not linked in Office:

No Save Location: 

Not saving to the Cloud: 

BTW, I tried all these other fixes first, and nothing else worked for me until I did the above.

Method 1: Disable Dropbox Startup in Task Manager

This stops the Dropbox application from running automatically when you start your computer, which can prevent the pop-up from appearing. 

1. Open Task Manager: Right-click on the Start button and select Task Manager.
2. Go to Startup apps: Click on the Startup apps tab on the left-hand side.
3. Find Dropbox: Locate the Dropbox entry in the list.
4. Disable it: Select Dropbox and click the Disable button at the top.

Method 2: Disable Dropbox integration from Microsoft Office

This method involves turning off the integration within the Office program itself. 

1. Open an Office application: Launch an application like Microsoft Word or Excel.
2. Find Account settings: Go to File > Account.
3. Manage Add-ins: Under the "Connected Services" section, click on Manage Add-ins.
4. Disable the integration: Find the Dropbox add-in and disable it.

Method 3: Check Dropbox Settings

You can also check your Dropbox application's own settings for options related to Office integration. 

1. Open the Dropbox app: Find and open the Dropbox desktop application.
2. Navigate to Settings: Click on your profile picture or the gear icon to open Settings.
3. Find Integration or Office settings: Look for a tab or section related to Integrations or Office.
4. Turn off the integration: Disable the option to link with Microsoft Office 365

This worked! Oh THANK YOU! I have been clicking that pop up box closed on EVERY FILE for a MONTH. 

Hi EvermoreUW​,

I had the team look into your case specifically and it seems your account was actually linked to Microsoft Office 365 previously. Please double check to make sure and remove Microsoft office Online as well just to be safe.

The issue seems to be solved. Thank you!

Hi Neal.  I don't have Office 365 connected, but rather just plain old Microsoft Office Online.  Do I need to disconnect this as well?  Image below.