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L_Carper's avatar
L_Carper
New member | Level 2
1 month ago
Solved

"This file has been moved" error when trying to open Excel files in the Dropbox folder

Integration Affected Microsoft 365 (specifically Excel) Operating System/Browser (if using the web) Windows 11 Question or Issue One of our users started getting errors yesterday when trying ...
desktop
Microsoft Office
windows
  • RB_Construction's avatar
    RB_Construction
    1 month ago

    I contacted Dropbox support and got this as a response.

    Tommy, Dec 14, 2025, 11:35 PM PST:

    Hi there, 
     
    Thanks for contacting Dropbox Support! My name is Tommy, and I'll be happy to assist you with your request.
     
    From what I understand, you'd like to inquire in regards to an issue with opening Microsoft Excel files. 
     
    I’m happy to share that the Excel issue you reported has now been resolved by Microsoft and should be working properly.
     
    If you continue to experience any problems, please ensure that your Microsoft Office 365/Excel application is fully up to date.
     
    Thank you again for bringing this to our attention, and we apologise for any inconvenience this may have caused.
    Please let us know if you encounter any further issues, or if you have any other Dropbox questions. 
     
    Regards, 
    Tommy | Dropbox Support

    I personally haven't been experiencing this issue any longer, so hopefully this means everything is working now!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey L_Carper​, thanks for reaching out to the Dropbox Community and for letting us know about this.

Let's see what we can find!

When this error comes up, is the file set to "online-only" or "available offline?

Could anybody else be working on the same file at the same time as this user?

Also, since this is happening with other apps apart from Dropbox, have you reached out to Microsoft to let them know as well?

Keep me posted!

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