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Forum Discussion

Piroo's avatar
Piroo
Helpful | Level 6
2 years ago
Solved

Updraftplus can't upload anymore

Suddenly, my automatic encrypted backup uploads to Dropbox don't work anymore, after years working perfectly. • I tried manual backup and that upload did not work either. • Asked hosting, they sai...
Third Party Integrations
upload
  • Piroo's avatar
    Piroo
    2 years ago
    Just letting you know for the record that it is solved by just restarting MySQL on the server.
    We eventually kept everything else as it was before and now it works perfectly again.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Unfortunately the only people who can probably solve this are UpDraft as its their software. But, as a quick one, have you checked you are on most recent version of UpDraft AND that you've enough quota?

  • Piroo's avatar
    Piroo
    Helpful | Level 6
    2 years ago

    Answer is yes on both questions.

    Still trying to figure out, but at this time I see the hosting as the highest suspect ...

    🤓

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Piroo, guidogia, if the files are being created normally on the external web server, then the issue would be with the connection to Dropbox and Updraftplus, which is something we wouldn't be able to troubleshoot. 

       

      This is because the app and the connection isn't made by Dropbox, so the developers of Updraftplus would need to see why there is an error when using that app.

      • Piroo's avatar
        Piroo
        Helpful | Level 6
        2 years ago
        Just letting you know for the record that it is solved by just restarting MySQL on the server.
        We eventually kept everything else as it was before and now it works perfectly again.

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