Forum Discussion

kspasov's avatar
kspasov
Explorer | Level 3
3 years ago

User Cannot Access Dropbox Passwords Extension on New Computer

I am admin of our company's Dropbox account. One of our users (also an admin) got a new computer and he is unable to access the Dropbox Passwords Chrome extension on it. He did not save his recovery ...
Dropbox Passwords
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info. Without another device or the recovery words, it wouldn't be possible to recover the Dropbox Passwords account, unfortunately.

 

Team admins only have the option to check the security score of the passwords using these steps.

kspasov's avatar
kspasov
Explorer | Level 3
3 years ago

This is a business account—we need to access it. Saying we cannot access due to a technical error in the Dropbox Passwords Chrome extension (it is not popping up the confirmation window like it should be) is unacceptable. If the extension login process was working as it should, then we wouldn't be here.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You can ask the user to contact the support team via their support page when logged into their account to see what options are available regarding this matter.

    • kspasov's avatar
      kspasov
      Explorer | Level 3
      3 years ago

      I reached out to support and the original person helping me was great, but they've gone on leave and the new person helping me responded once then immediately closed the ticket (#22492024).

       

      Thus far, the issue is still that the Chrome extension is NOT populating a notification when it says "check Chrome Mac OS for a notification." There are other posts on this forum about this issue. How is this not yet fixed?

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