Forum Discussion

kspasov's avatar
kspasov
Explorer | Level 3
3 years ago

User Cannot Access Dropbox Passwords Extension on New Computer

I am admin of our company's Dropbox account. One of our users (also an admin) got a new computer and he is unable to access the Dropbox Passwords Chrome extension on it. He did not save his recovery ...
Dropbox Passwords
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi kspasov, thanks for bringing this to our attention.

 

Are there any old devices that they own with the Dropbox Passwords extension or app installed, in order to get the notification of another sign in?

 

This will help me to assist further!

kspasov's avatar
kspasov
Explorer | Level 3
3 years ago

No. Their previous computer they were using to access Dropbox Passwords died.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi kspasov, sorry to jump in here! 

     

    I checked your ticket number reference, and I can confirm that it's still open. I also made sure to pass my comments internally to the agent helping you. 

     

    Hold tight, and the agent will respond back as soon as possible.

     

    Thank you for your understanding! 

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