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kspasov's avatar
kspasov
Explorer | Level 3
2 years ago

User Cannot Access Dropbox Passwords Extension on New Computer

I am admin of our company's Dropbox account. One of our users (also an admin) got a new computer and he is unable to access the Dropbox Passwords Chrome extension on it. He did not save his recovery ...
Passwords
kspasov's avatar
kspasov
Explorer | Level 3
2 years ago

No. Their previous computer they were using to access Dropbox Passwords died.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi kspasov, sorry to jump in here! 

 

I checked your ticket number reference, and I can confirm that it's still open. I also made sure to pass my comments internally to the agent helping you. 

 

Hold tight, and the agent will respond back as soon as possible.

 

Thank you for your understanding! 

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