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andrewkol's avatar
andrewkol
Helpful | Level 6
12 months ago
Solved

We can't add 'Dropbox for Teams' as a storage account for Office 365 on a Mac.

Hello, 

We have just moved all of our team's Mac devices to 'File Provider' to enable co-authoring, and there's only one Mac device that doesn't have the option to add 'Dropbox for Teams' as a storage account in Microsoft Office. 

We have - 

  • Updated to the latest version of Microsoft Office (Version 16.92)
  • Updated to the latest version of Dropbox (v214.4.5217)
  • Have moved Dropbox over to File Provider (Sync setting says "You are on the latest version of Dropbox for MacOS on File Provider")
  • Checked that we are running macOS Sonoma Version 14.7.2.

Why can't we see 'Dropbox for Teams' when we go to Microsoft Word > Open > Manage Storage Accounts? The only options under 'Add Storage Account' are OneDrive, OneDrive for Business and SharePoint. 

Thanks.
AK

desktop
Mac
Microsoft Office
  • andrewkol's avatar
    andrewkol
    12 months ago

    So after doing all of the above updates, I was able to add "Dropbox for Teams" by going to Excel > File Menu > Open > Online Locations > Manage Storage Accounts. 

    For some reason "Dropbox for Teams" was listed under "Add Storage Account" in Excel, but not in Word.

4 Replies

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  • andrewkol's avatar
    andrewkol
    Helpful | Level 6
    11 months ago

    Yeah I couldn't see Dropbox in Word, but it was there when I went through the steps in Excel, strangely. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey AllAboutMeow - sorry to hear about this. Can you clarify if you're a team admin or a team member on a Dropbox team account or if you're using an individual account? 

    Also, what is your computer's exact OS version and the version of both the Dropbox and the Office 365 app that are installed on your computer? 

    Any additional information and screenshots are more than welcome! 

  • AllAboutMeow's avatar
    AllAboutMeow
    New member | Level 2
    11 months ago

    Unfortunately this solution didn't work for me. Under 'Add Storage Account' I only see 'One Drive', 'One Drive for Business' and 'SharePoint'

  • andrewkol's avatar
    andrewkol
    Helpful | Level 6
    12 months ago

    So after doing all of the above updates, I was able to add "Dropbox for Teams" by going to Excel > File Menu > Open > Online Locations > Manage Storage Accounts. 

    For some reason "Dropbox for Teams" was listed under "Add Storage Account" in Excel, but not in Word.

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