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Dylandx's avatar
Dylandx
Explorer | Level 3
2 years ago

When I click an older doc on “view signed document” it pops up with a 404 error.

When i click an older doc on “view signed document” it pops up with 404 error Sorry page does not exist

How can i look at this document i signed?

Dropbox Sign
FAQ

7 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Dylandx!

     

    Can you also try accessing the document, using a different browser altogether? 

     

    Keep in mind that you would have been emailed a copy of the completed document, or received a link to view it on Dropbox Sign. I would recommend searching your inbox and junk/spam folders for a message from noreply@mail.hellosign.com.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Dylandx, let me jump in here too!

     

    That could have been the culprit. Would you be able to confirm with the user? 

  • Dylandx's avatar
    Dylandx
    Explorer | Level 3
    2 years ago
    Possibly yes. He’s not answering me
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Is it possible that the other user has deleted the document by any chance?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Dylandx, thanks for bringing this to our attention.

     

    Is this a self-signed document that you created, or another document sent to you by another user?

     

    This will help me to assist further!

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