Hi. I'm a bit confused since I can't edit a document in our Dropbox Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experiencing this issue.

Hi all, I hope you're doing well! khopkins you mentioned that she has a Dropbox Business plan. In this case, she'd also need a Google paid plan- Google Workspace, to integrate both, since Google has that requirement. emmabean, can you clarify if you're using an individual or Business plan, please? Alsok reynolds_bec, are the files directly saved to your account, or within a shared folder? Also, is your Google account connected according to this page? Let me know more!

Hi emmabean, thanks for letting me know! I've passed my comments to the relevant ticket, for the agent to find. Hang tight, and they should respond back to you soon. If you need anything else, I'm here.

Hey Mon0600, thanks for reaching out to the Dropbox Community! Can you let me know what happens when you try to open, and edit your Google Docs via Dropbox? Do you get any errors? Do you have a paid G-Suite account to edit the files? It'll be helpful to also know which platform you're using. Keep me posted!

Hello, Megan! Every time I open a file this one appears "Sign in with Google Workspace to edit business files" to which I never encountered this kind of issue since I use DropBox last November 2022. If paid Google Workspace is required then how about Microsoft Online can I edit a file in real time?

Hi Mon0600, are you definitely signed into a Google account with the same email as your Dropbox email? Can you send me a screenshot of the error message you're receiving, please?

Why can't I edit a file using Google Workspace?

34 Replies

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Megan
Dropbox Community Moderator
3 years ago
Hey Mon0600, thanks for reaching out to the Dropbox Community!

Can you let me know what happens when you try to open, and edit your Google Docs via Dropbox? Do you get any errors?

Do you have a paid G-Suite account to edit the files? It'll be helpful to also know which platform you're using.

Keep me posted!
Mon0600
Explorer | Level 4
3 years ago
Hello, Megan!

Every time I open a file this one appears "Sign in with Google Workspace to edit business files" to which I never encountered this kind of issue since I use DropBox last November 2022. If paid Google Workspace is required then how about Microsoft Online can I edit a file in real time?
Megan
Dropbox Community Moderator
3 years ago
Hi Mon0600, are you definitely signed into a Google account with the same email as your Dropbox email?

Can you send me a screenshot of the error message you're receiving, please?
Jill999
Explorer | Level 4
3 years ago
I am also experiencing this issue. I cleared my cookies and cache. I checked any chrome extensions. I am signed in using my google account.
Jay
Dropbox Community Moderator
3 years ago
Hi Jill999, we're currently experiencing issues when editing Google Docs. Our teams are investigating this matter in more detail in order to resolve it.
Jill999
Explorer | Level 4
3 years ago
This is still an issue. Any word on when it will be fixed? I tried everything that I read from these forums.
Hannah
Dropbox Community Moderator
3 years ago
Hey Jill999, sorry to hear that.

Can you let us know exactly what kind of issue you're having?

If you're getting any errors, please send us a screenshot as well, so we can have a visual.
Jill999
Explorer | Level 4
3 years ago
Below are two screenshots of what is happening when I try to edit files. I have never signed in with a google workspace account. I only have a gmail personal account. All of a sudden, this is the prompt that I get.
Megan
Dropbox Community Moderator
3 years ago
Hi Jill999, sorry to jump in here!

Do you happen to be on a Dropbox Business account, or have you upgraded recently? If so, you'd indeed need to link a paid G-Suite account to edit the files.
Mon0600
Explorer | Level 4
3 years ago
Still having this kind of issue. I'm wondering and trying to figure out why we need to have a paid G-Workspace since our client provided this DropBox Business Plan. I want to know if is there any other ways to mitigate this issue.