Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mon0600's avatar
Mon0600
Explorer | Level 4
3 years ago

Why can't I edit a file using Google Workspace?

Hi. I'm a bit confused since I can't edit a document in our Dropbox  Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experiencing this issue. 

dropbox business
Google

34 Replies

Replies have been turned off for this discussion
Show More
  • reynolds_bec's avatar
    reynolds_bec
    Explorer | Level 4
    3 years ago
    Hi there,

    Yeah I can firm that the files are not in a shared folder and I can see my Google account on that page.

    I've been messaged by Dropbox advanced support team so will see what they say and report back 🙂
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi emmabean, and have you confirmed with your Business that you also use a Google paid plan- Google Workspace, since this is a requirement to open these files?

     

    Also, reynolds_bec, we'd definitely love an update on this, thank you! 

  • emmabean's avatar
    emmabean
    Explorer | Level 3
    3 years ago

    I do use a Google paid plan- Google Workspace

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi emmabean, are you signed into the same email as your Google account? 

     

    If you have any screenshots of the error, feel free to attach them back here, however make sure that your personal info isn't displayed.

  • emmabean's avatar
    emmabean
    Explorer | Level 3
    3 years ago

    I am logged into both on the same email

    This is the screen im stuck on a look for

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi emmabean, what Dropbox Business plan are you on according to this page? Have you already tried contacting the support team for further assistance on this matter?

  • emmabean's avatar
    emmabean
    Explorer | Level 3
    3 years ago

    Dropbox Business Advanced

    Yes I am also speaking with them but it's now been 6 days and this isn't solved.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Can you send me your ticket number reference, so I can locate it on our system emmabean?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi emmabean, thanks for letting me know!

     

    I've passed my comments to the relevant ticket, for the agent to find. Hang tight, and they should respond back to you soon. 

     

    If you need anything else, I'm here. 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!