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Forum Discussion

Ttbomk's avatar
Ttbomk
Helpful | Level 5
3 years ago
Solved

Why did Google block Dropbox?

Hey all! 👋   Suddenly Google started blocking access for Dropbox When trying to download a file from a Google Drive account or create Google Docs documents, an error appears (screenshots👇)! ...
Error Messages
Google
Third Party Integrations
  • Sam DBX's avatar
    Sam DBX
    3 years ago

    Hi all,

     

    The ability to import files directly from Google Drive is back and working as expected.

     

    Let us know if you still have issues.

     

    Thanks,
    Sam 

haryadoon's avatar
haryadoon
New member | Level 2
3 years ago

I have no problem logging in to Dropbox on a browser page.  This works fine, but I would like to take advantage of the desktop app for Windows 10.

 

I have downloaded and installed the app.  When it runs, I am asked to "Continue to your browser to sign in".

This opens a new tab in my browser, with the URL:

 

The browser detects that this URL has a privacy error:

Your connection is not private

Attackers might be trying to steal your information from dropbox.com (for example, passwords, messages or credit cards). Learn more 

NET::ERR_CERT_AUTHORITY_INVALID
 

 

This is clearly a problem at Dropbox's end - the servers are using expired or otherwise invalid security certificates.

 

How can we get Dropbox to acknowledge and fix this?

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
3 years ago

Hi everyone,

 

Sam from Community here 👋🏾

 

Just a heads up that the option to import directly from Google Drive is currently not functioning.

 

Our team is working on a fix, and you can check the status in here.

 

We'll keep you updated. 

Sam

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi all,

     

    The ability to import files directly from Google Drive is back and working as expected.

     

    Let us know if you still have issues.

     

    Thanks,
    Sam 

  • Ttbomk's avatar
    Ttbomk
    Helpful | Level 5
    3 years ago

    Hey Sam DBX 

     

    Problem solved!👏 Thanks a lot!

     

    Best regards,

    Andrey

     

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