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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
7 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
Kido's avatar
Kido
New member | Level 2
7 years ago

Hi, I have the same issue as the one described in a post that has the same name as mine, no solution is actually given and I need help.

I use a dropbox business account, I do have Office 365, and I have been using Microsoft Excel Online for months it was fine, but now all of a sudden it's also asking me to subscribe to Office 365 when I'm already. 

Can you help me please, thank you,

Kido

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey there Kido,

Could you just confirm for me if you currently have one of the licenses required by Microsoft to be able to use the integration with the Business subscription? You can find the list of licenses from this article here.

If you do have one of these licenses and are still having issues with using the integration, please let me know and we can look into this further.

Let me know - thanks!

  • Kido's avatar
    Kido
    New member | Level 2
    7 years ago

    Hi Daphne 

    I have Microsfot Office 365 - it has been working until I shared my problem here.

    Many thanks for your help,

    Kido

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    What exact licence type you're using though Kido?

  • kitt0y's avatar
    kitt0y
    Explorer | Level 4
    7 years ago
    still no fix to bring back the old days that we can use it for free?

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