Why do I need a license to edit Word and Excel files now?

Hi,

Yesterday I was told by Dropbox Support that you were working on this issue.

Any news ?

Hey peeps, thank you all for the continuous updates!

GJensen, I've contacted you at the email address that's associated with your Community profile. 

Please have a look at your inbox for my message and we'll have a look at it together. 

Thank you in advance!

Hey there WD,

Since you're already in contact with our Support team for this issue, I'd recommend contacting the agent handling your case for an update. You'll receive any updates first and foremost through your communication with the team via email.

Sorry that I can't be of much more help here!

Dropbox support has officially "solved" the issue. Here is what I was told:

Our engineers have been looking into this issue with Office365 integration. There has been a fix to a license verification problem on our side.

However, to edit a document in Office for the web (edit mode), Dropbox Business users need an Office 365 suite license, such as one of the following.

Office 365 Business
Office 365 Business Premium
Office 365 Pro Plus
Office 365 E3
Office 365 E4
Office 365 E5

https://support.office.com/en-us/article/Office-and-DropBox-frequently-asked-questions-88931030-47f9-4134-bc52-a8863bb0169f

So really the issue is their salespeople have been misleading customers by omitting the fact that Office online integration requires you also have an Office 365 account if you have a business version of Dropbox.

The reason we all are so confused right now is because Dropbox's system wasn't verifying that we had O365 licenses when it should have been the entire time, but they have now fixed that issue.

Bummer. Being able to work in Office online via Dropbox was a major selling point, and if we want to continue having access it's going to cost us a whole lot more.

None of my excel sheets saved in my dropbox are opening through the online microsoft excel. To be able to view them or work on them I have to download them to my computer. I want to be able to open them online and edit online. Any suggestions on how to fix this problem?

Hey there TommyAC,

To look into this further I've reached out to the email address associated with your Community profile. Please just check your inbox when you have a moment and we'll go from there.

Thanks! 

Hello,

For the past few months I've been able to open files online. Now it's asking me to sign-in to my Office 365, which I've also had and been using. However, when I enter the email address, that I have confirmed is correct and reset the password that I've checked and works, I'm getting a prompt that the username is incorrect. The prompt to sign-in appeared from one day to another and still doesn't seem to work.

Also, I've tried to open the files in different web browsers and I'm either getting a prompt to log-in to Office 365 (which isn't working) or it's just a clear screen that won't change regardless of how many times I refresh or relaunch the file.

What am I missing?

Thank you in advance for the help :-)

Hey there EllKay,

Just as a side note, I've merged your post here as it pertains to the same issue.

I've reached out to your email address associated with your Community profile so that we can look into this a bit further. Please just check your inbox when you have a moment and we'll go from there.

Thanks!

Hi Dafne - I've replied to the email you sent me but I still haven't gotten a response

The same thing happens in my company since Tuesday. We have an Office 365 license and it doesn't let us edit. If the files open on the computer, they open normally, but only one of the administrators can edit in Excel Online, having the same license as the rest. How can I solve it?