Forum Discussion

naima's avatar
naima
Explorer | Level 4
3 years ago

Zoom recordings not being uploaded

Hello!

 

I have connected Zoom to Dropbox, and for a few months it was working great.

 

Now, only the audio transcript gets copied from Zoom, but not the actual video recordings.

 

I get the usual message from Dropbox that says " ... recording is taking longer than usual to be copied", but then only the .vtt file gets copied across.

 

I have checked, and there's plenty of quota.

 

Recordings are around 200-300 MB.

 

What can I check / do?

 

thanks!

Third Party Integrations
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Have you tried unlinking and relinking?

     

    Making sure you've enough quota?

    • naima's avatar
      naima
      Explorer | Level 4
      3 years ago

      Thank you Mark -- yes, I did.

       

      And yes, there's plenty of quota left.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi naima, I'd be more than happy to help! 

         

        Can you try disconnecting Zoom from your Dropbox account, and then connecting it again? Here are the steps.

         

        Let me know of the results!  

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi naima, are you the person that create/host the meeting in Zoom?

     

    Do you have any screenshots of the message that you see when this happens? 

    • naima's avatar
      naima
      Explorer | Level 4
      3 years ago
      Yes, the Zoom account owner is creating the meetings.

      I know it was done correctly because it does work *sometimes*.

      I cannot find a pattern that explains why it works sometimes and not others.

      Not file size, time of day, number of participants, recurring meeting or standalone … it’s just random.

      There is no error message. Just the standard email that says, “ … it’s taking longer than usual to copy” from Dropbox.

      Really baffling.

      I’ve disconnected and reconnected a few times.

      Will watch behaviour now for the next couple of days.

      So frustrating.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for keeping us in the loop naima - please let us know of any updates!

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