Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Termitter
6 years agoExplorer | Level 4
Как платить рублями? How can I pay in rubles?
При попытке оплатить расширение сервиса до Plus предлагается оплатить долларами. Но какрта у меня рублевая. Написано: "Для изменения валюты платежа вы должны отменить текущую подписку на Dropbox и по...
- 6 years ago
Thank you for keeping me posted.
This error is not related to the currency. It must be a browser issue. Please try the incognito mode of your browser and try inserting the card information again.
You can find instructions for this here:
-- Chrome: https://support.google.com/chrome/answer/95464
-- Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info
-- Safari: http://support.apple.com/kb/PH19216Next step is to Clear your browser's cache. Please find the steps here.
Let me know if that solved the problem or not.
Thank you so much for your patience!
Fiona
Dropbox Staff
6 years agoAfter the account downgrades you will get the option to pay in roubles.
From what I see here the subscription you had is still ongoing Termitter. Correct?
Daphne
Dropbox Community Moderator
6 years agoHey Termitter, just wanted to add to the info Fiona has already given you here!
The pricing that you see there is shown in USD but the payment will indeed be paid in your local currency. This will be converted automatically for you.
Since you're getting an error message though, we'd need to do some investigating with you. Can we reach out to the email linked with your profile?
Let us know if you'd like us to contact you!
- Termitter6 years agoExplorer | Level 4
Hi, i'm ready for contacts)
[email removed as per Community Guidelines]
After trying fill out card data in payment page then I saw no curency conversion((. Instead got SMS from bank/card, kinda: insufficient funds... Cause i do not have USD account in my bank.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!