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Forum Discussion
Caramel_Ho
12 months agoExplorer | Level 3
A actively paid professional account got downgraded, likely due to change of primary email address.
Now my account says that I am over storage limit and promoted me to upgrade again. However, I just paid for my account on 12/3/23. What should I do to restore my professional account status?
My guess is you have actually set up a new account. Changing email does not change account status. So, to get the paid account back you need to log in to the correct account
- MarkSuper User II
My guess is you have actually set up a new account. Changing email does not change account status. So, to get the paid account back you need to log in to the correct account
- Caramel_HoExplorer | Level 3
When I look into payment of the charge of $19.99 on 12/3, it is actually linked to new account that email address was changed to. So it appears that the new email address has been associated with the charge and a new account status?!
- NancyDropbox Staff
Caramel_Ho, from what you describe, it sounds like that’s the case indeed.
If you need any help with the new Dropbox account, please let me know.
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