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RGordon's avatar
RGordon
Explorer | Level 3
3 years ago

A team member (not admin) accidentally invited someone to a team and was billed

Hi, We have a dropbox account with 3 licences. A team member who is not the admin invited a 4th person to the team not knowing this would use another licence. There was no message or notificati...
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RGordon's avatar
RGordon
Explorer | Level 3
3 years ago

I didn't receive a ticket number and have tried to enter the request again but get an error message saying "there was a problem sumbitting the request". Could someone contact us directly please to sort this out? Many thanks

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey RGordon, hope it’s OK to jump in here. 

 

As Jay stated previously, it’d be better to have the team admin contact our support team directly from their Dropbox account (as this is related to the team’s billing, they’ll need to get in touch with them). They can see all the available support options for their plan here.

 

If you’re the team admin though, and you still have trouble with this, let me know.

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