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Forum Discussion

sarah copland's avatar
sarah copland
Helpful | Level 5
4 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
account access
Account Settings
Dropbox Family
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
sarah copland wrote:
I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.

I'm sorry for your loss.

 

If you don't have access to the Dropbox folder on your father's computer, then you would need to request access to the account from Dropbox directly. Refer to the following help article.

 

sarah copland's avatar
sarah copland
Helpful | Level 5
4 years ago

Hi there Rich

Really appreciate you getting back to me. I did go down this route and raise a ticket some time ago but to no avail.

I will keep trying!
Regards

Sarah

 

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