Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

sarah copland's avatar
sarah copland
Helpful | Level 5
4 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
account access
Account Settings
Dropbox Family
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi sarah copland, in order to assist further, would it be possible to contact you directly via email?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    In order to contact you, for security purposes, we need to contact you at the email associated with the forum profile. Please let me know if you can access that email address. 

    • sarah copland's avatar
      sarah copland
      Helpful | Level 5
      4 years ago

      Hi Jay

      I have 2 emails, I think the original one linked to this account is

      [removed]

       

       

       

      If so yes I can access this account.

       

      Or its

      [removed]

       

      Either would work

       

      Thank you!!


      Sarah Copland

       

      [personal info removed per the Dropbox Community Guidelines]

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks, I've sent you an email to the Yahoo account. Please could you reply to it as soon as possible so that we can look into this matter further.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!