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Forum Discussion
Access deceased family account
Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated. Man...
Rich
Super User II
Super User II
mmenzies33 wrote:
I keep thinking what if my computer was stolen or died? How would I authenticate the account to gain access? I would not have a trusted device.
If you're referring to two-step verification, when you activate two-step verification you're given emergency backup codes that can be entered in the case of a lost/stolen/etc. authentication device.
If you don't have two-step verification enabled on your account, then all you need is the email address and password that you used for the account. If Dropbox doesn't recognize the device you're on, they may also ask for a one-time security code which would be sent to the email address associated with your Dropbox account. As long as you have access to that email, you can gain access to the account.
Hi Rich, That's the confusing thing. I do have access to the email account and I do have his login credentials. I attempt to login and it gets to the additional authentication is required step. It says "We sent a code to xx@email.com and any devices you’ve linked to this account." But it never arrives.
- Hannah
Dropbox Community Moderator
One more thing to try, is to add no-reply@dropbox.com to your email contacts and try to login once again.
If that doesn't work, I would suggest opening a private browsing/incognito window on your browser and going to this page.
From there, you should be able to submit a help request to our support team, so you can get assisted directly.
Thanks Hannah. No change by adding no-reply.
I've submitted a ticket and interestingly I immediately got an email acknowledging the submission.
