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Forum Discussion

sarah copland's avatar
sarah copland
Helpful | Level 5
4 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
account access
Account Settings
Dropbox Family
security
mmenzies33's avatar
mmenzies33
Explorer | Level 3
3 years ago

Hi Hannah, Yes I've tried that. Same outcome. No email arrives. Nothing in spam folder. I just tried it again before replying to you. Same same. I'm receiving other emails in his account and I've sent test emails from my own account which arrive immediately.

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