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Forum Discussion

sarah copland's avatar
sarah copland
Helpful | Level 5
4 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
account access
Account Settings
Dropbox Family
security
mmenzies33's avatar
mmenzies33
Explorer | Level 3
3 years ago

Hi Rich, That's the confusing thing. I do have access to the email account and I do have his login credentials. I attempt to login and it gets to the additional authentication is required step. It says "We sent a code to xx@email.com and any devices you’ve linked to this account." But it never arrives. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

One more thing to try, is to add no-reply@dropbox.com to your email contacts and try to login once again.

 

If that doesn't work, I would suggest opening a private browsing/incognito window on your browser and going to this page.

 

From there, you should be able to submit a help request to our support team, so you can get assisted directly.

  • mmenzies33's avatar
    mmenzies33
    Explorer | Level 3
    2 years ago

    Thanks Hannah. No change by adding no-reply. 

    I've submitted a ticket and interestingly I immediately got an email acknowledging the submission.

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