Access deceased family account

Hey sarah copland, how are you today? 

Would you mind replying back to the email my colleague has sent you? You'd need to reply back to him, in order to look into this closely, and with account specific info.

Thanks a lot!

Hi Jay Megan 

Apologies for the delay

I would be grateful if someone could respond to my last query please? (See below)

Hi there,

Many thanks for your response and also apologies for my delay getting back to you.

See my comments in red below, any advice would be welcome!

• A photocopy of your government-issued ID - e.g. passport?
• A valid court order establishing that it was the deceased person's intent that you have access to the files in their account after the person passed away, and that Dropbox is compelled by law to provide the deceased person's files to you - How do I go about getting these items?

Kind regards

Sarah Copland

In relation to your queries, a passport or driver's license might be applicable for this matter.

The second item would be some sort of legal document stating you are able to control items owned by the deceased person, similar to power of attorney. A lawyer would be better placed to answer this question.

Hi Hannah,

My wife and I are in the same situation as this person. My wife's father passed away and while clearing out their house I put all his documents/images/videos on HIS drop box account. I have the user name and password and was planning to download them when I got home. It took me some time to get to this and now when I try to log into his account it's using two-factor authentication and I can no longer access the email to retrieve the code. We have all his details and his account is even sharing some items on my account. My wife is also his executor. I read through the previous thread  but I was not able to see how to open a ticket from the links on the thread.

Wonder if you might be able to help us work through this.

Much appreciated.

Michael

Hi mmenzies33, thanks for posting here! 

Could I send you an email, in order for us to have a closer look into this?

Keep me posted!

Yes of course. Can you send a dm through this system or should I post my email here?

Hi mmenzies33, no need to post your email.

I just sent you an email to the Community-linked email address, I'll see you there.

Thank you!

Hi @mmenzies33

Its a while since you posted this but were you able to access your wifes fathers account in the end as I am still struggling to access my Dads account?

@Jay @Megan is there anything you can do to help please?

Many thanks

Sarah Copland

No unfortunately I was not. I kept pressing and explaining and finally a lawyer responded and bottom line is that without prior approval from the deceased they will not allow it. It's frustrating because the pictures are just sitting there on a server. Good luck.

Hi, oh that's really disappointing. Thanks for coming back to me though, much appreciated.