Account downgraded to Basic after an issue with updating my payment information

Hey Andy1966 - sorry to hear about this.

It sounds like your account has already been downgraded to the Basic plan so you'll just need to re-upgrade your account using your new billing information.

Let us know if you find any troubles along the way though and we'll take it from there. 

That is what I said. I have the problem with updating. And when we tried to solve it they downgraded my account and now I can't get support because I am on Basic.

Hi Andy1966, as the account has been downgraded to a Basic plan, all billing information would've been removed from the account. 

This means you would need to upgrade the plan like normal from the purchasing page, instead of where you try to update your billing information. 

Thanx, but I can't do this because when I try to enter the payment info it says that I am not allowed to make this purchase

Could you attach a screenshot showing this message, while hiding any personal billing info?

Sure

Thanks for the image, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Hey Jay,

There is the answer on my request the way you gave me.

"Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team."

That's all I get from your team. I tried twice