Forum Discussion

Andy1966's avatar
Andy1966
Explorer | Level 3
9 months ago

Account downgraded to Basic after an issue with updating my payment information

I have the problem with updating my payment info while my card expired. I connected to staff and they ask a billion questions. After they could not solve the problem one of support guys suggested to ...
Account Settings
Payments
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the image, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Andy1966's avatar
Andy1966
Explorer | Level 3
9 months ago

Hey Jay,

There is the answer on my request the way you gave me.

"Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team."

That's all I get from your team. I tried twice

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