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Forum Discussion
After upgrade to Dropbox Teams, I have 2 Dropbox accounts or at least 2 Dropbox folders.
Dropbox Plan
Dropbox Business upgraded to Dropbox Teams
Device
Dell XPS 16
Operating System/Browser (if using the web)
Windows 11 Pro
Dropbox App Version (if using the app)
240.4.8609
Question or Issue
I had a Dropbox business account that was 6TB. I ran out of room so I upgraded to Dropbox Teams and 15 TB. I just figured that my Dropbox business account would become the Dropbox teams account but it did not. Now I have 2 Dropbox accounts (or at least 2 Dropbox folders) with 2 different names but using the same email address. I only want one account with 15 TB of room.
Question: How can I get all my files over to the Dropbox Teams account?
Question: At renewal time, does this mean I will be charged for the Dropbox Business account and again for the Dropbox Teams account?
2 Replies
- Nancy
Dropbox Community Moderator
Hey nashvilleattorney, did you go through Hannah’s reply, by any chance?
Don’t hesitate to share more info with us, in case you still want us to look into your request.
- Hannah
Hey nashvilleattorney, thanks for joining our Community!
Just to make sure we're on the same page, do you mean that you had a Dropbox Standard plan (5 TB) and then upgraded to the Advanced plan (15 TB)?
Both are considered team plans, so I just wanted to be sure.
Can you check your plan page here to see the exact plan you're currently on?
And if you open a different browser or a private browsing window can you log in to your previous account?
If you can include a couple of screenshots showing your two Dropbox folders, it would also be really helpful.
Thanks in advance!
