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'An error occurred' message when trying to accept Family invite
Hello,
I am trying to accept an invite to join a family plan, however I am getting an error that reads: "An error has occurred. Please contact family manager for help."
Our family manager has nothing he can do to fix this issue. We have also tried the following:
-Logged in and out
-cleared cache, cookies and previous history
-Tried incognito
-Tried to use mobile app, desktop app and web app.
-Tried in other explorers like edge, firefox, etc....
-Tried looking through the website and forums for a solution
It would be great to get some technical help to fix this error.
7 Replies
- Hannah
Dropbox Community Moderator
Sorry to see that you're having this issue, JustinS.
Can you please take a look at this article with some reasons why you might not be able to join the Family plan, to see if anything applies to you?
Keep me posted!
Hello Hannah,
As mentioned in my initial post, I have been through the website and specifically this article you have referenced.
I have been through all these steps multiple times and confirmed none of them apply to my account. My account is a dropbox basic, I am not part of another family plan, I am not in a restricted region, I do not have an extended version history, I am not logged into a dropbox team account, and we have talked to the person with the family plan and tried multiple invites; nothing works.
I would really appreciate a more direct solution by a rep to repair this glitch, because it seems we cannot do anything on our end.- Hannah
Thanks for confirming that, Justin.
In that case, can we send you an email, so we can take a deeper look?
- Hello Hannah,
Yes please send me an email so we can discuss this further. Hello Jay,
Just following up to make sure you received my response to your email.- Jay
Thanks for the update, I've forwarded your email to a specialist team to investigate this matter further.
