Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

artmanjam1's avatar
artmanjam1
Collaborator | Level 8
8 years ago
Solved

B2B Plus Plan VAT and invoice

I'm a (non Irish) EU VAT registered customer. Thereby the VAT 'Reverse charge' applies, which means I shouldn't be charged VAT. I subscribed a Plus Plan and have been charged VAT from Dropbox. Mor...
cancellations
Dropbox Plus
FAQ
Payments
  • Jay's avatar
    Jay
    8 years ago
    Hi there, our Plus subscription is a product for personal use rather than a business product, so we are obliged to charge tax on it in certain jurisdictions. We are also unable to exclude this from your payment. 
     
    Dropbox Plus invoices are created in such a way that we cannot adjust the billing information displayed. 
     
    As you use your Dropbox Plus subscription as a business, you may want to change your account name to your business name as described here.
     
    You might be able to use this invoice in your account to claim tax back from your tax authority but unfortunately we can’t exempt your account from tax or refund the tax paid.
  • Jay's avatar
    Jay
    8 years ago
    I’d recommend at this point to write to our support team directly for further assistance, as they have more access to the relevant toolset and the necessary access to your account details.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
I’d recommend at this point to write to our support team directly for further assistance, as they have more access to the relevant toolset and the necessary access to your account details.
artmanjam1's avatar
artmanjam1
Collaborator | Level 8
8 years ago

We already contacted the support for a while.

Not one single precise and detailed answer for now.

Still awaiting for a detailed answer.

BTW I'm surprised by the answers which have been regularly provided on this forum, including yours. Let me say these are fake replies:

- 'our Plus subscription is a product for personal use rather than a business product':
this is relevant to a commercial or marketing practice, it has nothing to see with the law. The law applies whatever the product.

- 'so we are obliged to charge tax on it in certain jurisdictions':
FALSE. This applies to EU private unregistered customers (b2c), not to EU VAT registered ones (b2b).

- 'We are also unable to exclude this from your payment':
that's why you have to fix this.

- 'You might be able to use this invoice in your account to claim tax back from your tax authority':
As said before, we can't submit a VAT refund from our national administration for an amount beyond 400€. And this is not the regular way to manage intra-EU VAT.

- 'unfortunately we can’t exempt your account from tax or refund the tax paid.':
In other words you have unfair commercial practices and Dropbox doesn't conform to the EU rules.

Still awaiting for a valid and detailed reply: Why don't you apply 'reverse charge' for EU b2b customers ?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    I’m not seeing any tickets under your email address associated with your forum profile, I’m assuming you used another address or account to contact the support team?
     
    I still can only recommend contacting that team again on this matter. As this is a very specific billing-related query, we can’t provide any response on this topic on the forums.
    • artmanjam1's avatar
      artmanjam1
      Collaborator | Level 8
      8 years ago

      Yes I opened a ticket by the support.

      1- After many posts and replies with the support team, I must say I didn't get anything more than here.

      2- My topic is not something specific. It's a question which has been submitted by many users for several years. And the replies are all the same, vague and false. It has never been replied it was some specific query for which no answer could be provided here...

      I just wonder: nobody in the Wonderful World of Dropbox to give us a detailed answer to our simple question? Unbelievable.

    • artmanjam1's avatar
      artmanjam1
      Collaborator | Level 8
      8 years ago

      I already opened a ticket by the support team for more than two weeks now. I don't get any detailed answer to my request. Nothing more (and quite the same, word by word) than here. Other said, copy/paste of what's displayed on Dropbox site. Vague and false assertions.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!